We want to thank you, our valued customers, tremendously for taking the time to write a review for our team. We genuinely strive to make sure your experience is exceptional.
(VIA FB I am writing this review because I am totally satisfied with the job that Butch’s did with the damage to my Toyota Camry Hybrid. I’m lazy and was taking time about reviewing this job when my wife said, this company, Butch’s, did an amazing job on our car and you need to comment; therefore please view my following comments:
First of all, the man who gave me the estimate, (it may have been Butch, I never asked for his name), was very knowledgeable and made me feel comfortable. If not, I would have moved on.
He explained that there may be damage to the vehicle that could not be seen until the damaged panel was removed. He was right; there was additional damage for which he articulated to the insurance company and the insurance company concurred.
Not only did Butch’s fix my original damage, but touched up other blemishes to my vehicle.
Prior to coming to Butch’s, I did extensive research online, on body shops and based on those reviews, I took my vehicle to Butch’s. The customer service is great. They coordinated with rental Car Company and the insurance company.
The only caveat is that they took the vehicle in on Tuesday and it was supposed to be done by Friday; however, the vehicle was not ready to be picked up until Wednesday of the following week. Considering the additional damage that was found and approved by the insurance company, I had no problem with the additional time needed for repairs. I had a rental which was supplied by the insurance company, so there were no issues.
What really compelled me to do this review? People need to know what companies are providing exceptional services regardless of Zip Code. For Auto Body, Butch’s is that company. Five of Five stars.
I came to Butch’s Auto Body to get my car fixed. I was very pleased with the outstanding work and quick turnaround time. Also Butch’s Auto made me feel like family. I highly recommend Butch’s Auto Body and Painting to ALL my friends and family.
Incredible!!! The entire experience was incredible. I received the most professional and courteous customer service and the work performed on my vehicle exceeded my expectations. I would gladly use this repair shop again and I highly recommend them.
I would first like to thank Butch’s auto body for giving me hope when I couldn’t see the light at the end of the tunnel. My car looked like something at the junkyard. All I saw was total loss. I’m pleased to say that only those who knew of my accident are aware of the prior damage…everyone else wants to buy my car, stating that it looks so New and they would Love to have it. I will continue to recommend others. Thank you again for everything!!!
butch helped me with all my concerns and put great paint on my car i will be back n touch with them the next time i need repairs. i knew i could get good service on ritchie rd instead of going to rockville. thanks guys, Marcel Dixon
Recently, I decided to have my newly purchased 2007 Toyota 4Runner painted. This one replaces my 1996 4Runner which had served me well for 17 years. After doing some research, I found Butch’s Auto Body & Painting shop located on Ritchie Road in Capitol Heights, MD. Eric Kalender is the owner. Great guy. Knows his stuff and he is thorough. He has a top notch staff and an excellent paint and bodywork team of craftsmen doing the work. I am totally satisfied with the results. So, if you are in need of any bodywork or paint job for your vehicle, go see Eric.
I recently had an accident and had my 2007 Camry repaired at Butch’s Auto Body, the customer service was excellent, I received top notch service. The repairs made to my vehicle surpassed my expectations. I would refer others to Butch’s Auto Body.
Wow, It was the most professional experience from the moment I walked in the door. The team of professionals at Butch’s really showed me how a customer should be treated and with a very quick turn around on the completion of the job at hand. I am a very satisfied customer..